BOOKING CONDITIONS

The rental is personal, it is forbidden to sublet or to transfer the pitch to a third party. The reservation becomes effective only with the agreement of the campsite, after reception of the deposit and after reception of either the reservation contract duly completed and signed, or after acceptance of the general terms and conditions of sale when booking online. The campsite offers family-oriented holidays, in the traditional sense, and the accommodation is specially designed for this purpose. The campsite reserves the right to refuse any booking that is contrary to this principle, or that seeks to divert it. Minors must be accompanied by their parents or legal guardians.

Before returning the contract, please check availability with the campsite's reservation department.

​

• Camping pitch

The basic package includes a pitch for a tent, caravan or camper van for 1 or 2 people, access to the sanitary facilities and the reception facilities.

​

• Rental

As stated in our brochure and on the website, each accommodation or camping pitch is intended for a specific number of people. For safety and insurance reasons, the maximum number of occupants may not be exceeded. Furthermore, a baby is considered as a person in its own right. The campsite reserves the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation. Remember to bring your own sheets, fitted sheets and pillowcases. Animals (dogs, cats, rabbits...) are strictly forbidden in the rentals as well as outside and in the cars. We reserve the right to refuse access to the rental to families arriving with an animal.

 

​

PRICES AND TOURIST TAX

The prices indicated are valid for the 2021 season. They are per night and are in Euros, including 10% VAT. Any subsequent change in the applicable VAT rate between the time the rates were determined and the billing of the stay will result in a corresponding change in the price including VAT, which the client accepts without reservation.

The amount of the tourist tax is 0,22€/day/person over 18 years old (2021).

 

​

PAYMENT CONDITIONS

For bookings made more than 30 days before the start of the stay, a deposit of 25% (with a minimum of 130€) of the price of the services booked, and possibly the amount of the cancellation insurance must be paid at the time of booking. The balance must be paid at the latest 30 days before arrival.

In the case of a reservation made less than 30 days before the start of the stay, the total amount of the stay must be paid on the day of the reservation. Similarly, for any booking of a stay of less than 7 days, the full amount will be requested at the time of booking. Methods of payment: CB, Visa, Eurocard, Mastercard, bank cheques in euros cleared in France, holiday cheques, bank transfers. In the absence of full payment 30 days before your arrival, the campsite reserves the right to consider the reservation as cancelled. Payments made will not be refunded.

 

​

STAY

Arrival and departure on the day of your choice except in July and August. Minimum length of stay varies according to the period and type of accommodation, details on our brochure and website.

• Arrival

Campsite pitches: arrival from 14.00 to 20.00. The connection to the electrical terminals must be made using cables and plugs that comply with current legislation. Please allow for a cable length of 50 metres and a European adapter. The campsite is not able to provide the above equipment. Departure at 12.00 noon at the latest. Any plot not vacated by 12.00 noon will be automatically billed for an extra night.

For all rental properties: arrival from 4.00 pm to 8.00 pm. Departure before 11.00 am. A deposit will be requested when the keys are handed over.

The "PARKING" area of the rental is designed for one vehicle only, all other vehicles must park outside the campsite.

All late arrivals must be notified before 6 p.m. so that the campsite can make arrangements.

If you wish to arrive in the morning, you will have to book the night before. Any delay on the arrival time must be reported in order to allow the conservation of the rental. The manager reserves the right to dispose of the pitch if there is no news within 24 hours of the planned arrival date. Payments made will not be refunded.

Any change in the number of people that could lead to a variation in the amount of the fee must be notified on arrival (tourist tax, additional person in relation to the capacity of the accommodation, etc.). In the event of an inaccurate declaration by the client, the present contract will be terminated by right and the sums paid will be retained by the hirer.

The campsite reserves the right to refuse access to persons arriving with a number of participants higher than the proposed package, the capacity of the rented accommodation and if the names do not correspond to the arrival.

• During your stay

It is the camper's responsibility to take out insurance: the camper is responsible for the surveillance of his personal objects (bicycles, etc...). The campsite declines all responsibility in case of an incident falling under the civil responsibility of the camper.

All guests must comply with the internal regulations. Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting him/her.

• Departure

Rental accommodation : On the day of departure indicated on your contract, the rental accommodation must be vacated before 11 a.m. by appointment at the reception. The accommodation will be returned in a clean and tidy condition, and the inventory will be checked. Any broken or damaged objects will be charged to you, as well as the restoration of the premises if necessary.

The deposit will be returned to you at the end of your stay, after deduction of the compensation deducted, on the basis of supporting invoices, for any damage noted in the inventory of fixtures on departure. The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount of the deposit.

If the accommodation has not been cleaned before your departure, you will be asked to pay a cleaning fee of at least 50€. For any departure outside the opening hours of the reception, a cleaning fee of 50€ according to the accommodation will be requested.

For any late departure, you may be charged an additional day at the current nightly rate.

 

​

DEPOSIT

For rentals, a deposit of 200€ to 450€ is required on arrival to cover any damage to the accommodation, as well as an additional deposit of 100€ to cover any cleaning costs at the end of the rental period. Under no circumstances will the key to the caravan be issued without the deposits being returned. For camping pitches, a deposit will be requested in the case of equipment rental.

 

​

ANIMALS

Animals are only accepted in low season on the camping pitches for a fee payable at the time of your reservation, except for 1st and 2nd category dogs. They must be kept on a lead at all times. They must not disturb the peace and safety of the residents and must respect the basic rules of hygiene.  Vaccination records for dogs and cats must be up to date.
 

​

CANCELLATION AND CHANGES

1. Modification of your reservation

The client may request a change to his or her stay (campsite, date and/or type of accommodation) on written request to the campsite (by post or e-mail), subject to availability and possibilities. 

- Any request to increase the length of your stay will be carried out according to availability and the current rates.

- Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the cancellation and interruption of stay conditions.

In the absence of a message from you indicating a postponement of your arrival date, the accommodation may be available for sale again 24 hours after the arrival date mentioned on the contract, and you will consequently lose the benefit of your reservation.

2. Unused services

Any stay that is interrupted or shortened (late arrival, early departure) due to your fault will not be reimbursed, whatever the reason.

3. Cancellation by the campsite

In the event of cancellation on our part, except in cases of force majeure, the stay will be fully refunded. However, this cancellation cannot give rise to the payment of damages.

4. Cancellation by the camper

Cancellation and interruption of stay insurance is offered, it is optional and payable in addition to the rental price at the same time as the deposit. No refunds will be made without taking out cancellation insurance.

Any cancellation of a reservation must be made in writing.

If the cancellation occurs :

- More than 30 days before the start of the stay: the deposit will be retained as compensation.

- Less than 30 days before the start date of the stay: 100% of the amount of the stay will be required and no refund will be given.

 

​

INTERNAL RULES (extract)

The camper is obliged to respect the campsite rules.

The "parking" area of the rental or the camping site is designed for one vehicle only. All other cars must be parked outside the campsite.

VISITORS: Visitors are required to register on arrival and pay a fee. They must park their car in the car park outside the campsite and report to reception (or the bar if it is closed) on arrival. Dogs and access to the swimming pool are not allowed for safety and insurance reasons. Any abuse by visitors or tenants with visitors may result in eviction.

TRAFFIC: Speed limit is 10 km/h. The gates are closed between 11pm and 7am, all traffic is prohibited during this period.

NOISE: All campers must respect the quiet of the night between 11pm and 7am.

In the event that a client disturbs the stay of other users, does not respect the provisions of the internal regulations or has given false information concerning the occupants of the plot, the manager or his representative may orally or in writing, if he deems it necessary, give formal notice to the latter to cease the disturbance. In the event of serious or repeated infringement of the internal regulations and after formal notice by the manager to comply with them, the latter may terminate the contract. In the event of a criminal offence, the manager may call in the police.
 

• Responsibility of the contracting party

The contractual client of the accommodation or pitch (name indicated on the booking form) undertakes to use and to ensure that the persons accompanying him/her use the equipment and facilities of the parks in accordance with their intended purpose and normal use. In particular, he/she undertakes to leave his/her accommodation or pitch in good condition when he/she leaves it at the end of the stay. Any deterioration of the premises, loss or destruction of the furnishings in the caravans or public buildings of the park shall automatically engage the responsibility of the person responsible. The contractual client of an accommodation or pitch is considered to be personally responsible for all damage, loss, deterioration, disturbance or nuisance caused by the persons staying with him or visiting him. The contractual customer of the accommodation or pitch acknowledges having read the campsite rules and regulations and undertakes to respect them and to ensure that they are respected by the persons accompanying or visiting him/her. If a guest disturbs or causes nuisance to other guests or damages the common facilities, the campsite reserves the right to immediately terminate his/her stay without payment of any compensation and without prejudice to any claims for compensation that the campsite and third parties may have against him/her.

The same shall apply if the campsite finds that the accommodation is occupied in an abusive manner (number of occupants exceeding the authorised capacity of the accommodation). The client certifies that he/she has a civil liability contract with his/her insurer covering damage caused to the rented or entrusted property (provide certificate).

​

• Responsibility of the campsite

Under no circumstances does the campsite assume the obligation to keep personal belongings and objects within the park.

The campsite cannot be held responsible, beyond its legal liability, for

- theft, loss, damage or deterioration of personal effects of any kind, during or following a stay.

- breakdown or disabling of technical equipment, breakdown or permanent or temporary closure of certain campsite facilities when these are beyond its control and linked to cases of force majeure.

- occasional measures taken by the campsite management to restrict access to certain facilities, when they are made necessary by compliance with safety standards or periodic maintenance work.

- damage caused or suffered by the vehicles of clients parking and driving on the campsite premises, even if they have been expressly authorised to enter.

- modification of the entertainment programme or the activities offered.

In low season, and for reasons linked to the number of visitors, the campsite reserves the right to modify or cancel certain facilities, installations, services or activities planned. For any booking in low season, we advise you to contact the campsite to validate these points.

 

​

IMAGE RIGHTS

During your stay, you may be photographed and appear in all our publications and all types of media without time limit. If you refuse, you must notify us by registered letter before your arrival.

​

​

PERSONAL DATA

In accordance with the French Data Protection Act n°78-17 of 6 January 1978, the client is informed that the personal data indicated as being obligatory collected in the context of the reservation is necessary for the execution of the latter. The Client has the right to access, rectify and oppose the transfer of this data to third parties, which he may exercise by writing to the campsite "Les Terres de Belle Rive".

 

​

COMPLAINTS

All complaints relating to the conditions of the stay must be made on the spot to the Management to enable them to find an immediate solution.